Receive customer inquiry, the first time to get in touch with customers, accurately analyze customer needs.
Receive customer inquiry, the first time to get in touch with customers, accurately analyze customer needs.
According to customer needs, find corresponding products, 24-48 hours to provide quotation.
Inquire customer feedback, deal with it in time, and do our best to meet customer's purchasing needs.
Make PI and wait for customer deposit,once received , place orders to suppliers.
Track production and product quality requirements, and timely feedback to customers for any problems
start receiving and inspecting the goods, help the customer to coordinate all the goods and arrange the proper mode of transportation (FCL,LCL, Air freight. Sea Freight.DDU,DDP) ,will send all of the inspection goods reports to customer before process shipping.
Help customers to make relevant customs clearance information (PL/IN/CO...) Inform the customer of ETD and ETA.
Track the cargo transportation process, send the customs clearance information in time, and cooperate with the destination port for customs clearance.
Inquire customer sales status, provide some feasible sales suggestions, in case of after-sales problems, timely coordinate the compensation between suppliers and customers.